Shipping & Returns

Shipping Policy

ELIGIBILITY TO PURCHASE

KUTA GLASS SELLS WHOLESALE ONLY! TO QUALIFY A BUSINESS,THEY MUST SUPPLY US WITH:

 

                                   *A VALID BUSINESS REGISTRATION RELATED TO THE GLASS  INDUSTRY.

                                     *LETTER HEAD OR BUSINESS CARD

                                     *BUSINESS CHEQUING ACCOUNT

                                     *A MINIMUM OPENING ORDER OF $600.00 (HST EXCLUDED) 

                                  * OUR MINIMUM WHOLESALE PURCHASE IS $200 PER ORDER.    

 

PRICING INFORMATION

*  ALL GOODS ARE CLASSIFIED FOR PRICING PURPOSES INTO TWO LEVELS:                                                                                                                

   -LEVEL 2 PRICING FOR ANNUAL VOLUME LESS THAN $15,000                                                                                                                                        

   -LEVEL 1 PRICING FOR ANNUAL VOLUME OVER $15,000 .

 

* WHEN A LEVEL 2 CUSTOMER MAKES A PURCHASE OF $2500.00  (AT SUBTOTAL) OR MORE AT ONE TIME THEY WILL BE GIVEN LEVEL 1 PRICING FOR THAT ORDER AND IT WILL BE EXTENDED FOR A 2 MONTH PERIOD.

 

*CUSTOMERS THAT PURCHASE LESS THAN $15,000, OR OVER $15,000 WORTH OF PRODUCT DURING OUR FISCAL YEAR, WHICH RUNS JUNE 1ST- MAY 31ST, ARE ELIGIBLE TO RECEIVE OUR LEVEL 1 OR LEVEL 2 PRICING FOR THE BALANCE OF OUR FISCAL YEAR AND FOR THE FOLLOWING FISCAL YEAR.  SEE NOTES A) AND B) BELOW.

 

A) TAXES AND MISCELLANEOUS CHARGES MAY NOT BE INCLUDED WHEN CALCULATING INVOICE VALUE FOR PRICING PURPOSES.

B) WE WILL ADJUST CUSTOMER PRICE LEVELS UP OR DOWN AUTOMATICALLY AT THE END OF OUR FISCAL YEAR, FOR LEVEL 1 AND 2 CUSTOMERS, IF YOU BELIEVE YOU HAVE QUALIFIED FOR A BETTER PRICE LEVEL DURING OUR FISCAL YEAR, PLEASE NOTIFY US AND WE WILL ADJUST YOUR LEVEL IMMEDIATELY IF YOU HAVE REACHED THE NEXT PRICE LEVEL.

 

TERMS

*YOU MUST BE A VALID BUSINESS WITH A STUDIO OR STOREFRONT TO OBTAIN THE PRICES SHOWN IN OUR CATALOGUE.

 

*ALL NEW OR EXISTING ACCOUNTS ARE CASH AND CARRY UPON RECEIPT OF INVOICE.

 

* ALL PRICES IN THE CATALOGUE ARE SUBJECT TO CHANGE AT ANY TIME & CUSTOMERS WILL BE BILLED AT THE PRICES IN EFFECT. A CURRENCY SURCHARGE MAY APPLY DUE TO THE VOLATILITY OF THE CANADIAN DOLLAR. CUSTOMERS WILL BE NOTIFIED OF THE SURCHARGE, IF ANY.

Return & Exchange Policy

RETURNS

* PLEASE DO NOT RETURN ANY MERCHANDISE WITHOUT FIRST CONTACTING US AND ADVISING WHAT IS BEING RETURNED AND THE REASON.

 

*MERHANDISE RETURNED FOR  ANY REASON OTHER THAN "DEFECTIVE" OR "WRONG SHIPMENT" WILL BE CHARGED A 15% RESTOCKING FEE PLUS CUSTOMER PAYS SHIPPING BOTH WAYS.

 

*GLASS AND METALS ARE NOT RETURNABLE.

 

*RETURNS OF ANY PRODUCT  WILL NOT BE ACCEPTED AFTER 30 DAYS UNDER ANY CIRCUMSTANCE.  

 

TRUCK / COURIER SHIPMENTS

* WE ARE NOT LIABLE FOR LOSS OR DAMAGE OF MERCHANDISE ONCE IT HAS LEFT OUR WAREHOUSE. RESPONSIBILITY FOR SAFE DELIVERY PASSES TO THE TRUCKING OR COURIER COMPANY. ALWAYS SIGN THE B.O.L. 'SUBJECT TO INSPECTION'.  IF THE SHIPMENT SHOWS OUTWARD  SIGNS OF DAMAGE, PLEASE INSPECT ORDER BEFORE SIGNING THE DELIVERY RECEIPT. IF DAMAGE OR LOSS IS EVIDENT, INDICATE  ON THE DELIVERY RECEIPT  AND FILE A CLAIM AT ONCE, THEN NOTIFY US. AS WE DO OUR BEST TO PACK GLASS CRATES AND BOXES TO ARRIVE SAFELY. AN INDUSTRY STANDARD ACCEPTABLE FOR BROKEN GLASS IS 3-4 SHEETS PER CASE.

 

* WE SHIP BY THE MEANS WE CONSIDER BEST UNLESS A SPECIFIC REQUEST IS MADE.

 

EXISTING ACCOUNTS WITH CREDIT TERMS IN PLACE ALREADY.

*TERMS ON OPEN ACCOUNTS ARE "NET 30 DAYS" AND THER IS A 2% MONTHLY FINANCE CHARGE ON ALL OVERDUE ACCOUNTS.

*ACCOUNTS THAT REACH 45 DAYS WILL AUTOMATICALLY REVERT TO CASH AND CARRY.

 

TAX AND CE

* HST  TO BE ADDED TO CATALOGUE PRICES.

*CE (CURRENCY EXCHANGE) WILL BE ADDED TO ALL AMERICAN PRODUCT PRICES IN THE CATALOGUE.

 

PLEASE CALL OR EMAIL WITH ANY QUESTIONS OR CONCERNS

 

THANK-YOU!

CREDIT CARD AUTHORIZATION FORMWHOLESALE CUSTOMER INFORMATION SHEET